Refund policy

At Sheen Kashmir, customer satisfaction is our priority. We want you to shop with confidence and enjoy a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day return policy.

 1. Return Eligibility

·      Returns are accepted within 7 days of receiving your order.

·      Products must be unused, unwashed, and in their original condition, with all tags and packaging intact.

·      Customers must contact us within 7 days of delivery to initiate a return request

 

2. How to Return a ProductTo initiate a return, please follow these steps:

1. Contact Us: Message our customer support team on WhatsApp at  +974 50416464 to request a return and receive our return shipping address.

2. Ship the Product: Securely package the product and send it to the provided address using a reliable courier service.

3. Product Inspection: Once we receive your returned product, our team will inspect and verify its condition.

4. Refund Approval: After successful verification, we will approve and initiate your refund.

 

3. Return Shipping
Customers are responsible for arranging the return shipment through a courier service. We recommend using a trackable shipping method and keeping the tracking details until the return is completed.

 

4. Refund Process

·      Refunds are initiated only after the returned product reaches our location and passes our quality inspection.

·      If the returned product does not meet our return conditions, the refund may be declined.

·      Once approved, the refund will be processed. The time required for the amount to appear in your account may vary depending on your payment provider.

 

5. Contact Us
For return requests, return shipping addresses, or any questions regarding refunds, please contact us through WhatsApp.

 

Sheen Kashmir – Customer Support

WhatsApp: +974 50416464

Our team will be happy to assist you with the return process.

Thank you for shopping with Sheen Kashmir!